About Ke-Bet

Contact Us

By Tim JonesUpdated October 16, 2026

This is the contact form for players who wish to communicate with us about any matter related to sports betting. If you have a question, a suggestion or a concern, please forward it to our customer support. We are committed to responding to all inquiries as quickly as possible. In addition, players can use our social media platforms on Facebook or Twitter to contact us for assistance or to offer last-minute tips before placing a bet. We welcome and appreciate your feedback here at KE-Bet.

Writing to us about a payout

A message about money gets answered faster when it carries the things we would otherwise have to ask for: the operator's name as it appears on your account, the date you asked for the withdrawal, the amount and the payment method, and whatever the operator replied — a screenshot of the cashier page or the support chat does more than a description of it. If a figure on this site is what sent you to that operator, name the page, because the page names where its figure came from and we can check both in the same minute. Do not send passwords, card numbers, or the one-time code from your bank; nobody here needs them, and anybody who asks you for them is not us.

Where a dispute actually goes

This site is not a regulator and cannot order an operator to pay. What we can do is correct our own page, and say plainly where the complaint belongs. Start inside the operator's own complaints procedure, in writing, and keep the reference number it gives you. If that runs out, the body that hears it depends on the licence the operator actually holds. A Kenyan licence answers to the Gambling Regulatory Authority, created by the Gambling Control Act 2025 and in force since 26 August 2025, which took over the files of the Betting Control and Licensing Board when the handover finished in February 2026 — which is why paperwork issued under the old board still says BCLB. An operator licensed offshore answers to the authority printed on its own licence page instead, and a shortlist row on this site says which of the two you are dealing with before you deposit.

Betting should stay a game

Ke-Bet is an independent Kenyan betting guide. We are not a bookmaker and we take no bets. Every operator on this site is checked for three things: whether it holds a Kenyan licence or only an offshore one, whether it keeps balances in shillings and pays out through M-Pesa, Airtel Money, PesaLink or a Kenyan bank, and whether the bonus it advertises has terms a player can actually read. Links to operators are commercial; the order of our table does not depend on them, and where a brand has no verified bonus figure we leave the row out rather than invent one. Odds, bonus figures and limits change — read the operator's own terms before you stake.

Responsible Gambling Kenya 1199 24/7, also 0798 683 283 and WhatsApp

NACADA national toll-free line 1192 24 hours a day, every day

Betting in Kenya is licensed by the Gambling Regulatory Authority, created by the Gambling Control Act 2025 and in force since 26 August 2025. The GRA took over from the Betting Control and Licensing Board (BCLB), and the handover finished in February 2026 — licences issued under the old board still carry the BCLB wording. Stakes carry excise duty and winnings carry withholding tax, which the operator deducts before it pays you.